We're here to help you with your genetic testing journey. Get answers to your questions and support when you need it most.
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Results are typically available within 6-8 weeks of our laboratory receiving your sample. You'll receive an email notification when your results are ready.
Your analysis includes 5,758 genetic tests across 12 health modules, including disease risk scores, pharmacogenomics, ancestry analysis, and AI-powered health insights.
Yes, we use HIPAA-compliant security measures to protect your genetic information. Your data is encrypted and stored securely, and we never sell your genetic information.
Yes, you can return your unused kit within 30 days of purchase for a full refund. Once a sample has been processed, refunds are not available.
Yes, we provide access to genetic counselors and healthcare providers through our platform to help you understand your results and make informed health decisions.
We provide your complete genetic data in BAM and VCF file formats, along with comprehensive reports and AI-powered insights through our secure platform.