Terms of Service

Effective Date: January 8, 2025
Last Updated: January 8, 2025

1. Acceptance of Terms

By accessing or using the Endure Genomics website and services provided by Endure Stability LLC ("Endure," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Endure provides genetic testing and analysis services, including:

  • Whole genome sequencing and analysis
  • Genetic health risk assessments and polygenic risk scores
  • Pharmacogenomics analysis for drug response
  • Ancestry and lineage analysis
  • Carrier screening for genetic conditions
  • AI-powered health insights and recommendations
  • Access to genetic counselors and healthcare providers

3. Eligibility and Account Registration

You must be at least 18 years old to use our services. By creating an account, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into these Terms
  • All information you provide is accurate and complete
  • You will maintain the security of your account credentials
  • You will notify us immediately of any unauthorized use of your account

4. Sample Collection and Testing Process

Our genetic testing process involves the following steps:

  1. You order a testing kit through our website
  2. We ship you a saliva collection kit with detailed instructions
  3. You collect your saliva sample following the provided instructions
  4. You return the sample using the prepaid shipping materials
  5. Our HIPAA-compliant laboratory processes your sample
  6. We provide your results through our secure online platform

Results are typically available within 6-8 weeks of sample receipt. You will receive email notifications when your results are ready.

5. Payment Terms

  • Payment is required at the time of order placement
  • We accept major credit cards and debit cards through Stripe
  • All prices are in US dollars and include applicable taxes
  • Prices are subject to change without notice
  • Refunds are available within 30 days of purchase for unused kits
  • No refunds are available once a sample has been processed

6. Return and Refund Policy

Results Timeline

You may return your unused testing kit within 30 days of purchase for a full refund. Once a sample has been submitted for processing, no refunds are available.

To initiate a return, contact our customer support team at [email protected] or (203) 722-8186. You will be responsible for return shipping costs unless the kit was defective or damaged upon arrival.

7. Limitations and Disclaimers

Important Medical Disclaimer

Our genetic testing services are for informational purposes only and are not intended to diagnose, treat, cure, or prevent any disease. Results should not be used as a substitute for professional medical advice, diagnosis, or treatment.

  • Genetic testing has limitations and may not detect all genetic variants
  • Results are based on current scientific knowledge and may change over time
  • Environmental and lifestyle factors also influence health outcomes
  • You should consult with healthcare professionals before making medical decisions
  • We do not guarantee the accuracy or completeness of genetic interpretations

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal and genetic information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to:

  • HIPAA-compliant handling of your genetic information
  • Secure storage and transmission of your data
  • Not selling your genetic information to third parties
  • Obtaining your consent before sharing data for research purposes
  • Providing you with control over your genetic information

9. Intellectual Property

All content, software, and materials on our website and platform are owned by Endure or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

10. Prohibited Uses

You agree not to:

  • Use our services for any unlawful purpose
  • Submit samples from anyone other than yourself without proper consent
  • Attempt to reverse engineer or hack our systems
  • Share your account credentials with others
  • Use our services to discriminate against others based on genetic information
  • Violate any applicable laws or regulations

11. Limitation of Liability

To the maximum extent permitted by law, Endure shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our services.

12. Indemnification

You agree to indemnify and hold harmless Endure, its officers, directors, employees, and agents from any claims, damages, or expenses arising out of your use of our services or violation of these Terms.

13. Termination

We may terminate or suspend your account and access to our services at any time, with or without cause, with or without notice. Upon termination, your right to use our services will cease immediately.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes will be resolved in the courts of California.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Endure Stability LLC

Email: [email protected]

Email: [email protected]

Website: enduregenomics.com